PRODUCT QUERY
What are Valioza playmats made of?
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Valioza playmats are made from premium, non-toxic EVA foam, free of BPA, phthalates, and heavy metals, meeting CPSIA and ASTM F963 safety standards for babies and the environment.
Are Valioza playmats easy to clean?
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Yes! Simply wipe them down with a damp cloth to remove spills, dirt, or messes.
Are your playmats safe for infants?
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Absolutely! Valioza playmats are designed to provide a safe and comfortable space for your little one to play and explore. Just a gentle reminder to keep an eye on those curious mouths - our playmats are durable, but we want to make sure your baby's teeth don't get the best of them! They are made of non-toxic materials, but they are not meant to be chewed on.
Do the mats come in different designs?
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Yes, we offer a variety of stylish, patterns to match your home decor.
What sizes are available?
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Our playmats are available in multiple sizes to fit different spaces—check the product details for exact dimensions.
Are Valioza playmats foldable or portable?
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Yes, they’re lightweight and easy to assemble, making them perfect for on-the-go use.
Where are Valioza playmats manufactured?
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Our mats are designed with love and made in certified facilities that meet rigorous safety standards for our playmats. We partner with trusted manufacturers in both Taiwan and China to produce our playmats. To find out where your favorite pattern is made, simply check the product details for each design..
SHIPPING and REFUND
Do you offer free shipping?
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Yes, we offer free shipping within the USA on qualifying orders.
What is your return policy?
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We accept returns within 30 days for unused and undamaged items. Check our Returns Policy for full details.
How do I request a refund?
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Simply contact our customer service team within 30 days of receiving your order, and we’ll guide you through the process.
Are there any restocking fees for refunds?
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No, we do not charge restocking fees for returned items that meet our refund criteria.
How long does shipping take within the USA?
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Shipping typically takes 3–7 business days. Orders are processed quickly to ensure you receive your playmat on time.
MISCELLANEOUS
Do the playmats have reversible designs?
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Yes, Valioza Dual-SIded playmats feature reversible designs, giving you two stylish looks in one product to match your space.
Can Valioza playmats be used on all floor types?
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Absolutely! These mats work well on tile, hardwood, and carpeted floors, providing a cushioned surface for any room.
Can adults use Valioza playmats?
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Yes, the durable and cushioned design makes them ideal for yoga, workouts, or any activity requiring a comfortable floor surface.
Are Valioza playmats safe for pets?
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Yes, our mats are durable and safe for pets. However, we recommend monitoring for potential scratches or bites.
Can the playmats withstand heavy furniture?
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Yes, Valioza playmats are designed to handle weight without losing their shape, making them ideal for versatile use.
Do Valioza playmats have a warranty?
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Yes, all our playmats come with a limited warranty covering manufacturing defects. Contact us for more details.
Are there any discounts available?
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We often run seasonal sales and promotions, like Black Friday deals. Check our website or sign up for updates to save on your purchase!
AMAZON
Is the warranty valid if I buy through Amazon?
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Absolutely! Whether you purchase directly from our website or through Amazon, the same warranty applies to ensure your satisfaction with our products.
Can I purchase Valioza playmats on Amazon?
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Yes, Valioza playmats are available on Amazon for added convenience. You can check customer reviews, enjoy fast shipping options, and take advantage of Amazon-exclusive deals.
PAYMENT
What payment methods do you accept?
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We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options at checkout for your convenience.
Is my payment information secure?
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Yes, your payment information is processed using encrypted and secure gateways to ensure the highest level of safety for online transactions.
Can I use gift cards or promo codes?
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Absolutely! We accept valid gift cards and promo codes during checkout to give you the best value on your purchase.